1. Introduction
This Privacy Policy describes how Tekled Lighting Trading LLC (“TEKLED,” “we,” “us,” or “our”), a company registered in the United Arab Emirates with its office at Office No: 1409, Armada Tower 2, Cluster P, Jumeirah Lakes Towers, Dubai, collects, uses, stores, and shares information about you when you visit our website, submit an inquiry, download a catalog, or otherwise engage with our services.
TEKLED is a member of the TEKLED Group. This Policy applies specifically to the website and business activities of Tekled Lighting Trading LLC. We are committed to handling your personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (“PDPL”) and, where relevant, international standards including the EU General Data Protection Regulation (“GDPR”).
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
2. Data We Collect
2.1 Information you provide to us
When you submit forms on our website, we collect the information you provide, which may include:
- Project Wizard & Inquiry Forms: full name, company name, business email, phone number, project type, location, timeline, budget range, project brief, and any file attachments (e.g., drawings, specifications).
- Contact Forms: name, email, phone, and the content of your message.
- Newsletter: your email address.
- Catalog Downloads: optional contact details if requested.
2.2 Information collected automatically
When you browse our website, we may automatically collect:
- Technical data such as IP address, browser type and version, operating system, device identifiers, and referring URL.
- Standard server access logs kept by our hosting provider, which record the IP address, browser type, and pages requested for each visit. These are used for security and troubleshooting, not for profiling.
- Local storage in your browser, used only to save your progress in our forms (see our Cookie Policy). This never leaves your device.
2.3 Information from third parties
We may receive information about you from business partners, trade shows, public registers, and analytics providers to help us understand our audience and improve our services.
3. How We Use Your Data
We use your personal data for the following purposes:
- To respond to inquiries about projects, product catalogs, quotations, and technical consultations.
- To deliver our services, including sending product documentation, managing orders, providing after-sales support, and scheduling site visits.
- To communicate relevant updates, newsletters, and project-related information (only when you have opted in, where required).
- To improve our website and offerings by analyzing usage patterns.
- To comply with legal obligations, including tax, accounting, and regulatory requirements in the UAE.
- To protect our rights and prevent fraud, abuse, or security incidents.
4. Legal Basis for Processing
Depending on the context, we rely on one or more of the following legal bases:
- Your consent (for newsletters and marketing communications).
- Performance of a contract with you, or to take steps before entering into a contract.
- Legitimate business interests, such as responding to B2B inquiries, improving our services, and safeguarding our operations.
- Compliance with legal obligations under UAE law.
5. Sharing & Disclosure
We do not sell your personal data. We may share your information with:
- Affiliated companies within the TEKLED Group when necessary to fulfill your request.
- Trusted service providers who support our operations (e.g., hosting, email delivery, CRM, analytics). These providers are contractually required to protect your data.
- Logistics and delivery partners when fulfilling orders.
- Professional advisors including lawyers, auditors, and insurers.
- Government authorities where required by UAE law, court order, or regulatory request.
- A successor entity in the event of a merger, acquisition, or reorganization.
6. Cookies & Similar Technologies
This website does not set any cookies. We use no analytics cookies, no advertising cookies, and no tracking pixels, and we do not display a cookie consent banner because there are no non-essential cookies to consent to.
We use a small amount of local storage in your own browser for a single purpose: to save your progress if you begin filling in one of our project or quote forms. That data stays in your browser and is never transmitted to us. You can clear it at any time through your browser settings. For full details, please read our Cookie Policy.
7. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Typical retention periods include:
- Inquiry and project data: up to 5 years after last contact.
- Contractual and transactional records: in line with UAE statutory retention requirements (typically 5–7 years).
- Newsletter subscription data: until you unsubscribe.
- Website analytics data: typically 14–26 months.
When data is no longer needed, we securely delete or anonymize it.
8. Security
We implement appropriate technical and organizational measures to protect your personal data, including encryption in transit (HTTPS), access controls, secure hosting, and staff confidentiality obligations. However, no method of transmission over the internet is 100% secure; we cannot guarantee absolute security.
9. Your Rights
Subject to applicable law, you have the following rights regarding your personal data:
- Access — request a copy of the personal data we hold about you.
- Rectification — ask us to correct inaccurate or incomplete data.
- Erasure — request deletion of your data in certain circumstances.
- Restriction — ask us to limit how we use your data.
- Objection — object to processing based on legitimate interests or direct marketing.
- Portability — request your data in a structured, machine-readable format.
- Withdraw consent — at any time, where processing is based on consent.
- Lodge a complaint — with the UAE Data Office or any competent supervisory authority.
To exercise any of these rights, please email us at . We will respond within the timeframe required by applicable law.
10. International Data Transfers
Because the TEKLED Group operates across multiple countries, your data may be transferred to and processed in jurisdictions outside the UAE. Where we transfer personal data internationally, we ensure appropriate safeguards are in place, such as contractual clauses, recognized certifications, or transfers only to jurisdictions with adequate data protection standards.
11. Children’s Privacy
Our website and services are intended for business professionals and are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us and we will take steps to delete it.
12. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. The updated version will be posted on this page with a revised “Last updated” date. Material changes will be communicated through a prominent notice on our website.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, please contact us: